Our staff works diligently to ensure a safe environment for all of our guests. We take every step necessary to ensure the safety of all who attend the Covelli Centre events. Security personnel reserve the right to determine the method of security checks as deemed prudent and necessary. These may include metal detectors, and searches of jackets, clothing and other items upon entry to the arena.
In accordance with heightened homeland security standards being employed by arenas across the country, the Covelli Centre will be strictly enforcing our security policies. The only exceptions will be for medical necessities. We ask that you consult the Covelli Centre security policies below, where banned items and medical necessity procedures are outlined.
The Covelli Centre will review all donation requests at the beginning of each quarter. In order to be considered for a donation, you must email your request to Sarah Dubos SDubos@jacmg.com. If you have any questions, please call 330-746-5256.
Only clear and see-through bags no larger than 12″ x 12″ x 6″ and clutches no larger than 8.5″ x 5.5″ x 1″ will be permitted. Exceptions may be made for medical bags and diaper bags.
The following behaviors are grounds for eviction from the Covelli Centre. Once removed from the arena there will be no re-entry. Continued attempts to re-enter after removal may result in arrest.
No professional cameras with lenses above 6 inches.
The Covelli Centre has a no re-entry policy. After exiting the building you will not be permitted to return, unless on an emergency basis that was authorized by security.
There is a first aid station located across from section 203 on the north concourse. EMS staff contracted through Humility of Mary Health Partners is on site for all events, and an ambulance is standing by for transport.
In accordance with Ohio Revised Code section 955.43, trained service dogs assisting guests are welcome inside the arena. Dogs must be kept on a leash or harness at all times, and not occupy a seat. If the dog is in training the agency training the dog must have an insurance policy and produce proof of the policy, protecting the public from injury.
In accordance with Chapter 3794 of the Ohio Revised code, smoking is prohibited inside the Covelli Centre. A smoking section is located outside building, behind section 217 on the south concourse. Smoking is defined to include any and all electronic cigarettes, or E-cigarettes.
No solicitation, collecting of contributions, signatures, vending, or distribution of fliers or other promotional or advertising materials is permitted anywhere on the premises.
Lost and found is located at the administration desk. Items can be retrieved Monday through Friday between the hours of 10:00 AM and 4:00 PM. The administration desk’s phone number is 330-746-5600 (ex. 5104). Lost items can be given to any security guard, usher, or supervisor to be taken to lost and found.
ATMs are located inside the VIP Entrance, and near the smoking section, behind section 217.
The Covelli Centre’s doors open one hour before the start of each event, unless specifically requested by the show. Opening times can be delayed by the show until they are prepared to accommodate the public.
Please contact a Covelli Centre representative at 330-746-5600 (ex. 5104) for help with ADA ticket purchases. Advance ticket purchase may be required.
The Covelli Centre is an ADA friendly building. It is accessible and comfortable to accommodate your special needs. To better accommodate your needs, we request that all special seating accommodations be solicited only through one of our representatives.
SensoPlay has provided the Covelli Centre with Sensory Kits and a sample social story of an event so guests with special needs can have the best experience possible! SensoPlay kits are designed to support individuals of all ages with a variety of sensory needs.
Each kit includes an assortment of useful tools to help individuals enjoy an event with greater comfort. Kits also include identification, in the event that an individual is separated from their family at the event.
These sensory kits include:
These sensory kits and social story can be picked up at the box office at the event. A parent or adult will be required to leave a valid ID/license, which will be returned once bags are brought back to the box office. You can also download the social story prior to the event. This is a complimentary service.
Click here to read the Covelli Centre SensoPlay social story
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